Saturday, January 8, 2011

So long Coco!

Finally! After 3 weeks of no communication (Phone, internet) I can now reach the outside world. I've been having static on my line for months. From my years working at Telco companies I assumed it was spyders - literally cobwebs on the wire, that coupled with moist winter air. I had been meaning to go out there and dust them, but with my work schedule, it wasn't going to happen anytime soon. That and the typhoons of late, the system crapped out sometime between the 18th & 24th. It petered out in bits, first no ringing, then no dial tone, then no caller id, then I had a private tech out to check our system and he found an old active line that was acting up. This one was used to connect the computer to the outside world but he's the one to identify that the line was bad (Verizon self check said it was fine).

So after some fiddling he was able to restore a dial tone, but it was accessing my neighbor's line (Coco). Now, I was not able to receive calls nor dial out or surf porn, but I could tell when when Coco got a call and could listen in (and comment). Too bad Coco had no idea who I was.

I had called Verizon to offically put in a fix it ticket and was given a January 12th date for repair. I later realized my device could not contact my cardiologist and this was now a medical need as well. It took me two days of calls to finally get someone in repair to list it as a medical emergency. Still, no change in date! It wasn't until I contacted the PUC and filed a complaint yesterday that Verizon finally did something about it. Less than 24hrs later two trucks show up. Seems the squeaky wheel does get the grease.

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